Context

Context for Telecom

AI infrastructure for
telecom

Network alert to resolution in minutes. Agents that correlate faults, diagnose issues, and produce resolution packages across your operational stack.

NOC fault correlation & MTTRService assurance & SLAsNetwork capacity planning

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Watch an agent execute a telecom workflow end to end. From data retrieval through analysis to finished deliverable.

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Context
SaveRun
Workflows/Customer Success/Customer Save Package v3
Customer Save Package
v3 · edited 2w agoScope: Customer Success847 runs

Investigate customer churn risk, identify root cause across all systems, and prepare retention deliverables for CS team review.

Steps
1
Query Salesforce for all support tickets, NPS scores, and contract details for the target account.
salesforcecrm
2
Search Slack for internal threads mentioning the account.
Include engineering and support channels. Flag any threads mentioning "churn," "escalation," or "competitor."
slack
3
Pull product analytics: DAU, feature usage, login frequency.
Identify inflection points — any >20% change within a 2-week window.
analytics
4
Check billing system for disputes, late payments, or credit history.
billing
5
Search internal knowledge for prior incidents, escalations, or relevant context about this account.
knowledge
6
ifIf usage dropped significantly, run churn risk model and generate usage trend visualization.
Threshold: >30% DAU decline in any 4-week window.
compute
7
Compile findings into a save package: timeline, root cause, revenue impact, remediation plan.
output
8
Draft customer-facing email with acknowledgment, remediation steps, and proposed next meeting.
output
8 steps·6 integrations·~20s avg runtime·98.2% pass rate

Integrations

Works with the systems
telecom teams rely on

Context connects to your existing infrastructure: communication, storage, analytics, and operational systems. Agents execute within the tools your team already uses.

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Slack

Slack

Microsoft Teams

Microsoft Teams

Outlook

Outlook

Gmail

Gmail

Zoom

Zoom

Webex

Webex

RingCentral

RingCentral

Discord

Discord

Google Drive

Google Drive

SharePoint

SharePoint

OneDrive

OneDrive

Dropbox

Dropbox

Box

Box

Amazon S3

Amazon S3

Azure Blob

Azure Blob

MinIO

MinIO

Jira

Jira

Salesforce

Salesforce

Zendesk

Zendesk

ServiceNow

ServiceNow

Asana

Asana

Monday

Monday

ClickUp

ClickUp

Airtable

Airtable

Datadog

Datadog

New Relic

New Relic

Splunk

Splunk

Grafana

Grafana

Prometheus

Prometheus

PagerDuty

PagerDuty

Opsgenie

Opsgenie

VictorOps

VictorOps

Quality Assurance

Measure what matters to telecom

Track the performance indicators that drive your business, not generic AI benchmarks. Context evaluates accuracy on your specific tasks, workflow completion rates, and output quality against your team's standards. Every evaluation is traceable.

Learn about Evals
Batch evaluation runs across your traces

Deploy where you need it

Fully managed cloud, private VPC, or air-gapped on-premises. Wherever your security requirements demand.

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Compliance & Security

AES-256 EncryptionAES-256 Encryption
Audit LoggingAudit Logging
CCPA ReadyCCPA Ready

Fully managed cloud platform. We handle infrastructure, updates, and scaling. You focus on workflows.

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Dedicated instance with complete tenant isolation, custom configuration, and dedicated support.

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Runs in your AWS, Azure, or GCP account. Full control over networking, data residency, and access policies.

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Your hardware, your network. Complete data sovereignty with air-gapped and disconnected operation support.

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Deploy Context for telecom

Start with a single high-impact workflow. Measure results in weeks, then expand across teams and use cases.