Show me the board for the region while INC-90412 runs.
Three under triage with the P1 fiber cut on top. Two in repair from earlier this week, and INC-90396 verified with its RFO filed yesterday. The vendor ticket for the transport ring carries the alarm evidence.
Context agents triage alarms, draft outage reports, and handle subscriber operations on your own network data, under your own controls.
Built for the enterprise
Data control, traceability, predictable cost, and time to value, addressed before an agent touches subscriber data or network state.
Subscriber data stays in your perimeter
CDRs, customer records, and network telemetry stay inside your VPC or air-gapped enclave, never shipped to a vendor cloud.
Traceable to the event
Every incident correlation and customer action traces to the alarm, log, or record that drove it, ready for review and regulators.
Predictable cost at network scale
Routine steps run on cheaper models, and the most capable ones are saved for genuinely novel events, so triage across millions of alarms and tickets stays affordable.
Fast time to production
Bring a NOC or support workflow your operators run today and have it live in production within a week.
Use cases
Across the network, the NOC, and the customer.
Network operations
Correlate alarms across the topology, suppress noise, and surface the probable root cause for the on-call engineer.
Incident triage and resolution
Open, correlate, and drive incidents to resolution with the next action and an audit trail for every step.
Customer support
Classify, route, and draft replies for tickets, grounded in the customer's account and your support policy.
Field analysis and dispatch
Read field reports and sensor data, match them to known signatures, and prioritize the next truck roll.
Capacity and planning
Track utilization and growth, flag where the network needs investment, and explain the trade-offs.
Compliance and reporting
Keep auditable records for regulatory reporting and service-level commitments without manual collation.
Traceable to the source
Root cause, with the evidence
The alarm storm collapses to the originating event, with affected sites listed and backed by the telemetry.
- Root cause links to the alarm cluster and the change log it cleared.
- Affected sites carry the subscriber counts that set the severity.
- The full triage is a trace the next on-call shift can replay.
Faster, cheaper, better
Custom models trained on your work
Your team's accepted outputs become training data for models you own and serve, and they beat general-purpose agents on your specific tasks.
Evals gate every change
Rubrics and golden sets validate every runbook, model, and context change against past work before it ships. Regressions are caught automatically.
Step-level model routing
Each step routes to the cheapest model that clears your rubric. Frontier models handle only the genuinely novel, so cost falls without losing quality.
One platform, four products
Workspace, Engine, Unify, and Evals cover network operations, support, and field work end to end, on your infrastructure and under your controls. The platform learns your topology, alarm taxonomy, and support policies, and applies them to every run.
How it improves over time
Each accepted run makes the next one better. Operator corrections become the standard the next run is held to.
Connect your systems
OSS/BSS, telemetry, ticketing, and topology connect once under your existing permissions.
Agents do the work
Operations, support, and field runbooks execute inside your perimeter, each step traced to the event that drove it.
Operators correct
Engineers accept or correct outputs in the flow of work, and corrections are captured as standards, not lost in a ticket.
The work gets cheaper
Routine work moves to cheaper models that still meet your standard, and models trained on your approved work outperform general ones on your network.
Prebuilt agents for your team
Turnkey agents for Telecom, integrated with your systems and deployed in days. Each one runs inside your perimeter under your identity and permissions.
Works with your systems
Context connects to the tools this work already lives in, and every connector call inherits the caller's permissions. These are the systems the agents above plug into.
Deployment options
Telecom teams run Context hosted, in their own cloud, fully air-gapped, or on premises. Sensitive data is never moved into someone else's cloud.
Run anywhere
Hosted, in your own cloud account on AWS, Azure, or GCP, fully air-gapped with no outside connection, or on the on-prem appliance. The same platform in every setup.
The data stays yours
Your team's approved work trains models you own. What the system learns about your firm stays inside your environment and never leaves it.
Agents get only the user's access
Agents sign in through your identity provider, like Okta or Azure AD, and get the same access as the person using them, and nothing more.
Every action is logged
Every run is recorded step by step, with who ran it and what it touched. Nothing an agent does is a black box to the team accountable for it.
Talk to us.
Bring a stream of alarms, a ticket backlog, or a set of field reports. We will show you what Context does with it inside your perimeter.