Support ticket resolution
Customer tickets answered from the account and the network
How a run goes
The steps this agent takes, in order, and what each one leaves behind.
Reads the ticket, the account and the network state
Reads each support ticket with the account, the device and the network status at the customer's location
Drafts the reply from the knowledge base and the diagnosis
Drafts the reply with the fix or the next step and flags the tickets that are really an outage
Routes the ticket or closes it with the resolution logged
Learns the resolutions that worked so the same question gets the same answer
Works in
Zendesk, Salesforce, Confluence
Zendesk, Salesforce, ConfluenceWhat it does
- Reads each support ticket with the account, the device and the network status at the customer's location
- Drafts the reply with the fix or the next step and flags the tickets that are really an outage
- Learns the resolutions that worked so the same question gets the same answer
Connects to
Need it to work differently?
Every agent can be changed: the steps it takes, the systems it uses and who approves what.