Privacy Policy

Explore Interfaces Inc. d/b/a Context ("Context," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and protect information when you interact with our websites, products, or services (collectively, the "Services").

1. Information We Collect

We collect two categories of information:

Customer Data — Content, files, and data that you or your organization upload, create, or process through our Services. This includes documents, presentations, spreadsheets, and other materials you create or import into Context.

Service Data — Information generated through your use of the Services, including:

• Account information (name, email address, organization details)
• Usage data (features used, actions taken, session duration)
• Technical data (browser type, device information, IP address)
• Communication data (support requests, feedback)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Services
• Process and complete transactions
• Send transactional communications (e.g., service updates, security alerts)
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. Your Data Does Not Train Models for Other Customers

We do not use your Customer Data to train AI models that serve other customers. Your documents, files, and content remain yours. Any model customization or learning that occurs within your workspace is isolated to your organization and is not shared with or used to benefit other customers.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit — All data transmitted between your devices and our servers is encrypted using TLS 1.2 or higher
• Encryption at rest — All stored data is encrypted using AES-256 encryption
• Access controls — Role-based access controls and audit logging for all data access
• Infrastructure security — SOC 2 Type II certified infrastructure with continuous monitoring

5. Data Sharing

We do not sell your personal information. We may share information only in the following circumstances:

• Service providers — Third-party vendors who perform services on our behalf (e.g., hosting, analytics), bound by contractual obligations to protect your data
• AI model providers — When processing your requests, we may send data to AI model providers under strict data processing agreements that prohibit them from using your data for training
• Legal requirements — When required by law, regulation, or valid legal process
• Business transfers — In connection with a merger, acquisition, or sale of assets, with notice to affected users

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we use appropriate safeguards including Standard Contractual Clauses (SCCs) approved by the European Commission and other applicable transfer mechanisms to ensure your data receives adequate protection.

7. GDPR Compliance (EEA, UK, and Switzerland)

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise these rights, contact us at team@context.ai. We will respond to your request within 30 days.

8. CCPA Compliance (California Residents)

California residents have the right to:

• Know what personal information is collected and how it is used
• Request deletion of personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising privacy rights

9. Data Retention and Deletion

We retain your information only for as long as necessary to provide the Services and fulfill the purposes described in this policy. When you delete your account or request data deletion:

• Customer Data is deleted within 30 days
• Service Data is deleted or anonymized within 90 days
• Backups containing your data are purged within 180 days

We may retain certain information longer if required by law or for legitimate business purposes such as fraud prevention or regulatory compliance.

10. Cookies and Tracking

We use cookies and similar technologies to operate the Services, remember your preferences, and analyze usage. You can control cookie preferences through your browser settings. For more details, see our cookie settings within the application.

11. Children's Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of the Services after changes indicates acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Explore Interfaces Inc. d/b/a Context
Email: team@context.ai
Address: 55 Second Street, Suite 1925, San Francisco, CA 94105, USA