Billing dispute resolution
Disputed charges investigated with the usage record
How a run goes
The steps this agent takes, in order, and what each one leaves behind.
Reads the dispute, the invoice and the usage records
Investigates each billing dispute against the rated usage, the plan terms and the promotions on the account
Applies the plan terms and drafts the decision
Drafts the resolution with the credit, if one is due, and the explanation the customer will read
Updates the case and groups the repeat causes
Finds the disputes that share a cause so the billing team fixes the source
Works in
SAP, Zendesk, Salesforce
SAP, Zendesk, SalesforceWhat it does
- Investigates each billing dispute against the rated usage, the plan terms and the promotions on the account
- Drafts the resolution with the credit, if one is due, and the explanation the customer will read
- Finds the disputes that share a cause so the billing team fixes the source
Connects to
Need it to work differently?
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