Field work order dispatch
Field jobs assigned by skill, parts and location
How a run goes
The steps this agent takes, in order, and what each one leaves behind.
Reads the work orders, the technician roster and the parts inventory
Assigns each field work order to a technician by required skill, parts on the van, location and the customer's window
Solves the assignments and the routes
Reorders the day when an emergency job arrives and tells the affected customers
Publishes the schedule and the at-risk list
Reports the jobs at risk of missing their window before noon
Works in
ServiceNow, SAP, MS Teams
ServiceNow, SAP, MS TeamsWhat it does
- Assigns each field work order to a technician by required skill, parts on the van, location and the customer's window
- Reorders the day when an emergency job arrives and tells the affected customers
- Reports the jobs at risk of missing their window before noon
Connects to
Need it to work differently?
Every agent can be changed: the steps it takes, the systems it uses and who approves what.