Outage reporting to regulators

Reportable outages filed on time with the facts

TelecomComplianceDocumentationServiceNow, Box, MS Teams
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How a run goes
The steps this agent takes, in order, and what each one leaves behind.
Reads the incident record and the reporting rules

Checks each major incident against the thresholds that make an outage reportable, by duration, users and services

Determines reportability and drafts the reports

Drafts the initial and the final report in the regulator's format from the incident record

Tracks the deadlines and the correspondence

Tracks the filing deadlines and the questions the regulator sends back

Works inServiceNow, Box, MS Teams

What it does

  • Checks each major incident against the thresholds that make an outage reportable, by duration, users and services
  • Drafts the initial and the final report in the regulator's format from the incident record
  • Tracks the filing deadlines and the questions the regulator sends back

Connects to

ServiceNow

Open, correlate, and resolve incidents and requests.

Box

Read, classify, and file documents with retention rules.

MS Teams

Deliver updates and approvals into Teams channels.

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