Insurance BPO
Process claims files faster, with every field traced to its page
Anything off in the extraction?
Eight fields extracted, all above 94 percent confidence. One flag: the repair estimate is $700 over the stated loss amount, so the packet is queued for examiner review instead of straight-through.
Context agents classify documents, extract data, and draft correspondence at volume, on policyholder data that stays inside your environment.
Built for the enterprise
Data control, traceability, predictable cost, and time to value, addressed before an agent touches claims files or policyholder records.
Policyholder data stays in your perimeter
Claims files, medical records, and policy documents stay inside your VPC or air-gapped enclave, never shipped to a vendor cloud.
Full traceability
Each extraction and recommendation traces to the page and document that produced it, ready for audit and regulatory review.
Predictable cost per claim
Routine steps run on cheaper models, and the most capable ones are saved for genuinely novel files, so high-volume document work stays affordable.
Fast time to production
Bring an intake or claims workflow your team runs today and have it live in production within a week.
Use cases
Across intake, claims, and policy administration.
Document intake and classification
Read, classify, and split mixed document packets, and route each piece to the right queue.
Data extraction
Pull structured fields from forms, ACORDs, and correspondence, with every value traced to its source page.
Claims triage and processing
Assess completeness, flag the files that need a human, and advance straightforward claims under your rules.
Correspondence and FNOL
Draft acknowledgements and requests for information grounded in the file and your templates.
Quality and compliance
Check files against carrier and regulatory requirements and keep an auditable record of every decision.
Throughput and SLA reporting
Measure cycle time and SLA attainment across queues and surface where backlogs are forming.
Sourced to the document
Traced to the page
Each extracted field links to its source document, and discrepancies are flagged so the examiner reviews the exception, not the whole packet.
- Extracted fields link to the FNOL, report, or policy they came from.
- Discrepancies are flagged with both sources side by side.
- The adjudication is a trace, ready for QA and audit review.
Faster, cheaper, better
Custom models trained on your work
Your team's accepted outputs become training data for models you own and serve, and they beat general-purpose agents on your specific tasks.
Evals gate every change
Rubrics and golden sets validate every runbook, model, and context change against past work before it ships. Regressions are caught automatically.
Step-level model routing
Each step routes to the cheapest model that clears your rubric. Frontier models handle only the genuinely novel, so cost falls without losing quality.
One platform, four products
Workspace, Engine, Unify, and Evals cover intake, claims, and policy administration end to end, on your infrastructure and under your controls. The platform learns your policy forms, claims rules, and carrier requirements, and applies them to every run.
How it improves over time
Each accepted run makes the next one better. Processor corrections become the standard the next run is held to.
Connect your systems
Policy admin, claims, and document systems connect once under your existing permissions.
Agents do the work
Intake, extraction, and triage runbooks execute inside your perimeter, each step traced to the source page.
Processors correct
Reviewers accept or correct extractions in the flow of work, and corrections are captured as standards, not lost in rework.
The work gets cheaper
Routine work moves to cheaper models that still meet your standard, and models trained on your approved work outperform general ones on your forms.
Prebuilt agents for your team
Turnkey agents for Insurance BPO, integrated with your systems and deployed in days. Each one runs inside your perimeter under your identity and permissions.
Works with your systems
Context connects to the tools this work already lives in, and every connector call inherits the caller's permissions. These are the systems the agents above plug into.
Deployment options
Insurance teams run Context hosted, in their own cloud, fully air-gapped, or on premises. Sensitive data is never moved into someone else's cloud.
Run anywhere
Hosted, in your own cloud account on AWS, Azure, or GCP, fully air-gapped with no outside connection, or on the on-prem appliance. The same platform in every setup.
The data stays yours
Your team's approved work trains models you own. What the system learns about your firm stays inside your environment and never leaves it.
Agents get only the user's access
Agents sign in through your identity provider, like Okta or Azure AD, and get the same access as the person using them, and nothing more.
Every action is logged
Every run is recorded step by step, with who ran it and what it touched. Nothing an agent does is a black box to the team accountable for it.
Talk to us.
Bring a packet of claims documents or a policy form set. We will show you what Context does with it inside your perimeter.