Marketplace

Agents built for the work your team already does. Each one connects to the systems you use and runs with the permissions you set.

18 agents that connect to Zendesk

Telecom

Customer experience

CX scoring & churn signals

Zendesk, Salesforce, Snowflake
Telecom

Billing dispute resolution

Disputed charges investigated with the usage record

SAP, Zendesk, Salesforce
Insurance BPO

Call quality review

Calls scored against the client's quality form

Zendesk, Snowflake, MS Teams
Public Sector

Citizen services

Intake, routing & response

ServiceNow, Zendesk, Salesforce
Insurance BPO

Complaint handling

Complaints answered within the regulator's deadline

Zendesk, ServiceNow, Box
Public Sector

Constituent casework

Constituent cases opened, routed and followed up

Salesforce, Zendesk, SharePoint
Semiconductors

Customer design-in support

Customer technical questions answered from the specs

Zendesk, Confluence, Salesforce
Business Operations

Customer ticket triage

Support tickets classified, prioritized and drafted

Zendesk, Slack, Confluence
Financial Services

Dispute case handling

Card and payment disputes worked to a decision

Zendesk, Salesforce, ServiceNow
Business Operations

Feature request synthesis

Customer requests grouped, sized and ranked

Zendesk, Linear, Notion
Insurance BPO

New hire knowledge assist

Onboarding & knowledge base

Confluence, Notion, Zendesk
Industrials

Order status inquiries

Customer order questions answered from the system

SAP, Salesforce, Zendesk
Insurance BPO

Policyholder inquiry handling

Policyholder questions answered from the policy record

Zendesk, Salesforce, Confluence
Insurance BPO

Policyholder updates

Process & communicate changes

Salesforce, Zendesk, ServiceNow
Public Sector

Press inquiry response

Media questions answered from the record, on deadline

SharePoint, MS Teams, Zendesk
Business Operations

Renewal risk review

Accounts up for renewal scored on usage and support

Salesforce, Zendesk, Snowflake
Telecom

Service optimization

QoS tuning & SLA compliance

ServiceNow, Zendesk, Snowflake
Telecom

Support ticket resolution

Customer tickets answered from the account and the network

Zendesk, Salesforce, Confluence

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