Complaint handling

Complaints answered within the regulator's deadline

Insurance BPOComplianceSupport

Zendesk, ServiceNow, Box

How a run goes

The steps this agent takes, in order, and what each one leaves behind.

Reads the complaint and the related files

Opens each complaint with the source, the policy, the claim and the regulatory deadline that applies

Drafts the investigation and the response

Investigates the file, drafts the response and flags the complaints that show a pattern

Updates the log and the pattern report

Keeps the complaint log the regulator can ask for

Works in

Zendesk, ServiceNow, Box

What it does

Opens each complaint with the source, the policy, the claim and the regulatory deadline that applies
Investigates the file, drafts the response and flags the complaints that show a pattern
Keeps the complaint log the regulator can ask for

Classify, route, and draft replies for tickets.

Open, correlate, and resolve incidents and requests.

Read, classify, and file documents with retention rules.

Need it to work differently?

Every agent can be changed: the steps it takes, the systems it uses and who approves what.