Service optimization

QoS tuning & SLA compliance

TelecomOperationsQualityServiceNow, Zendesk, Snowflake
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How a run goes
The steps this agent takes, in order, and what each one leaves behind.
Monitors service metrics against SLA

Tunes QoS against SLA targets

Detects degradation

Flags accounts at risk of an SLA breach

Opens a remediation task

Recommends the remediation

Works inServiceNow, Zendesk, Snowflake

What it does

  • Tunes QoS against SLA targets
  • Flags accounts at risk of an SLA breach
  • Recommends the remediation

Connects to

ServiceNow

Open, correlate, and resolve incidents and requests.

Zendesk

Classify, route, and draft replies for tickets.

Snowflake

Query and materialize warehouse data with your existing roles.

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Works in the same systems

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Templates that connect to the same systems

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Need it to work differently?

Every agent can be changed: the steps it takes, the systems it uses and who approves what.

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