Customer ticket triage
Support tickets classified, prioritized and drafted
How a run goes
The steps this agent takes, in order, and what each one leaves behind.
Reads the ticket and the customer's record
Classifies each incoming ticket by product area, severity and the customer's plan, and sets the priority
Classifies it and drafts the reply
Drafts the first reply from the help center and the similar tickets that were solved
Groups related tickets and flags incidents
Groups the tickets that share a cause and flags the group as a possible incident
Works in
Zendesk, Slack, Confluence
Zendesk, Slack, ConfluenceWhat it does
- Classifies each incoming ticket by product area, severity and the customer's plan, and sets the priority
- Drafts the first reply from the help center and the similar tickets that were solved
- Groups the tickets that share a cause and flags the group as a possible incident
Connects to
Need it to work differently?
Every agent can be changed: the steps it takes, the systems it uses and who approves what.