Policyholder updates

Process & communicate changes

Insurance BPOOperationsSalesforce, Zendesk, ServiceNow
How a run goes
The steps this agent takes, in order, and what each one leaves behind.
Receives the change request

Processes policyholder change requests

Applies and verifies it

Drafts the confirmation communication

Sends the confirmation

Tracks each to completion

Works inSalesforce, Zendesk, ServiceNow

What it does

  • Processes policyholder change requests
  • Drafts the confirmation communication
  • Tracks each to completion

Connects to

Need it to work differently?

Every agent can be changed: the steps it takes, the systems it uses and who approves what.