Enterprise service activation
Business orders tracked from contract to live service
How a run goes
The steps this agent takes, in order, and what each one leaves behind.
Reads the order, the build tasks and the provisioning status
Tracks each business order through site survey, build, provisioning and testing against the committed date
Computes the forecast date and finds the blockers
Flags the orders at risk and drafts the customer update with the new date and the reason
Drafts the updates and confirms the activation
Confirms the service is live and the billing has started on the right date
Works in
ServiceNow, Salesforce, SAP
ServiceNow, Salesforce, SAPWhat it does
- Tracks each business order through site survey, build, provisioning and testing against the committed date
- Flags the orders at risk and drafts the customer update with the new date and the reason
- Confirms the service is live and the billing has started on the right date
Connects to
Need it to work differently?
Every agent can be changed: the steps it takes, the systems it uses and who approves what.