Automation exception handling
Failed automated transactions fixed and fed back
How a run goes
The steps this agent takes, in order, and what each one leaves behind.
Reads the exception queue and the process logs
Works the exception queue from the automated processes: the transactions that failed a rule, a lookup or a system step
Diagnoses each exception against the known causes
Fixes the ones with a known cause and drafts the manual handling for the rest
Fixes or routes it and logs the cause
Reports exceptions by cause so the automation team fixes the rule, not the symptom
Works in
ServiceNow, SAP, MS Teams
ServiceNow, SAP, MS TeamsWhat it does
- Works the exception queue from the automated processes: the transactions that failed a rule, a lookup or a system step
- Fixes the ones with a known cause and drafts the manual handling for the rest
- Reports exceptions by cause so the automation team fixes the rule, not the symptom
Connects to
Need it to work differently?
Every agent can be changed: the steps it takes, the systems it uses and who approves what.