Queue staffing forecast
Volume forecast and the staffing to meet the service level
How a run goes
The steps this agent takes, in order, and what each one leaves behind.
Reads the volume history and the client calendars
Forecasts the volume for each queue by interval from the history, the client's renewals calendar and the campaigns planned
Forecasts the intervals and computes the staffing
Computes the staffing required to meet the service level and compares it with the schedule
Drafts the schedule changes
Drafts the schedule changes and the overtime request
Works in
Workday, Snowflake, MS Teams
Workday, Snowflake, MS TeamsWhat it does
- Forecasts the volume for each queue by interval from the history, the client's renewals calendar and the campaigns planned
- Computes the staffing required to meet the service level and compares it with the schedule
- Drafts the schedule changes and the overtime request
Connects to
Need it to work differently?
Every agent can be changed: the steps it takes, the systems it uses and who approves what.