Enterprise SLA credits
Service credits computed from the outage record
How a run goes
The steps this agent takes, in order, and what each one leaves behind.
Reads the incident record and the customer contracts
Computes the service credits each business customer is owed from the outage record and the service level in their contract
Applies each contract's service level and credit terms
Drafts the credit notice and the invoice adjustment for approval
Drafts the notices and the monthly credit report
Reports the credits by cause so the network team sees what the misses cost
Works in
SAP, Salesforce, Snowflake
SAP, Salesforce, SnowflakeWhat it does
- Computes the service credits each business customer is owed from the outage record and the service level in their contract
- Drafts the credit notice and the invoice adjustment for approval
- Reports the credits by cause so the network team sees what the misses cost
Connects to
Need it to work differently?
Every agent can be changed: the steps it takes, the systems it uses and who approves what.