Customer quality response
Customer complaints answered with an 8D report
How a run goes
The steps this agent takes, in order, and what each one leaves behind.
Reads the customer complaint and the affected part records
Opens the complaint file from the customer return and gathers the lot, test and shipment history
Assembles the 8D sections from analysis results and actions
Drafts the 8D report step by step as the failure analysis and containment come in
Drafts each customer update for approval
Keeps the customer updated on each step and closes the file with the verified corrective action
Works in
Salesforce, Jira, Box
Salesforce, Jira, BoxWhat it does
- Opens the complaint file from the customer return and gathers the lot, test and shipment history
- Drafts the 8D report step by step as the failure analysis and containment come in
- Keeps the customer updated on each step and closes the file with the verified corrective action
Connects to
Need it to work differently?
Every agent can be changed: the steps it takes, the systems it uses and who approves what.