Support inbox assistant

Drafts answers to product questions from your docs; nothing is sent without you.

Live workspace demo

What it does

Reads incoming tickets, finds the answer in your documentation and previous tickets, and drafts a reply with the source linked. A person approves every send.

Questions it cannot answer are tagged and summarized for the docs team.

How to use it

1Connect the help desk and your docs.
2Set who approves replies.
3Work the queue from the drafts it prepares.

Built from

Connectors

Workspace features

Data sourcesAnswers from connected documents with the source cited.
ApprovalsWaits for a person before anything is sent or changed.
Run tracesEvery step is logged and open to review.

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Runs inside your perimeter, under your permissions.

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