Support inbox assistant
Drafts answers to product questions from your docs; nothing is sent without you.
How to use it
The steps, in order, from getting it to the first result.
Connect the help desk and your docs.
Set who approves replies.
Work the queue from the drafts it prepares.
What it does
Reads incoming tickets, finds the answer in your documentation and previous tickets, and drafts a reply with the source linked. A person approves every send.
Questions it cannot answer are tagged and summarized for the docs team.
Connects to
Zendesk
Classify, route, and draft replies for tickets.
Intercom
Slack
Post briefs and alerts to the right channels.
Built on
- Data sources. Answers from connected documents with the source cited.
- Approvals. Waits for a person before anything is sent or changed.
- Run traces. Every step is logged and open to review.
Need it to work differently?
Every template can be changed: the steps it takes, the systems it uses and who approves what.