Implementation issue log

Issues triaged and chased through a system go-live

ConsultingOperationsEngineering

Jira, MS Teams, Box

How a run goes

The steps this agent takes, in order, and what each one leaves behind.

Reads the issue tracker and the go-live criteria

Triages every issue raised during a system implementation by severity, workstream and the go-live criterion it threatens

Triages and assigns each new issue

Chases the owners for updates and flags the issues idle past their service level

Drafts the summary with the blockers first

Drafts the daily go-live readiness summary

Works in

Jira, MS Teams, Box

What it does

Triages every issue raised during a system implementation by severity, workstream and the go-live criterion it threatens
Chases the owners for updates and flags the issues idle past their service level
Drafts the daily go-live readiness summary

Triage, create, and update issues with audit trails.

Deliver updates and approvals into Teams channels.

Read, classify, and file documents with retention rules.

Need it to work differently?

Every agent can be changed: the steps it takes, the systems it uses and who approves what.