What support is included?
Basic support through Context's standard channels during business hours is part of every agreement. Enterprise support arrangements are set per order.
The terms include basic customer support through Context's standard support channels during normal business hours. Deployments inside your environment set their support model during implementation, including how releases arrive and what Context can see when you ask for help; anything beyond the baseline is written into the order. See the terms of service.
Written for finance and procurement, it and security. Last reviewed 2026-09-15.
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