How long is our data retained?

Operational retention, meaning how long traces and recordings stay queryable and what gets exported to your systems, is configured for your deployment, because audit and records requirements differ by customer and regulator.

Contractual deletion is defined in the DPA: when the agreement ends, Context deletes or returns customer personal data at your election made within thirty days, except where law requires retention or the data sits in routine backups, which remain protected and are deleted on the standard schedule. See deletion and return.