Gladly
Read from Gladly and act in it, with the access and approvals you set.
What the connection does
What Context reads, what it writes back, and what stays on the run for review. Exact scopes come from your Gladly plan.
Reads
The queues, cases and knowledge articles you include.
Writes
Draft replies, routing and status changes, as the agent is set up.
Keeps for review
Each classification, action and hand-off on the case.
How to set it up
Sign in
Connect Gladly with your admin's OAuth or a credential scoped to what the agent needs.
Choose what it can see
Pick the accounts, workspaces, projects or folders the agent may read.
Set what it can do
Turn on reads and writes separately, and name who approves each action.
Run one job
Try one read, one approved action, and check the trace before rolling it out.
Any agent can be set up to work in it
Start from an agent that does the job, then add Gladly to the systems it reads and writes. Tell us the job and we will set it up with you.
Ready to connect Gladly?
Connect it from the workspace in a few minutes, or ask us to set it up with your team.