Client transition planning

A new client's book moved in on a tracked plan

Insurance BPOPlanningOperationsSmartsheet, MS Teams, Box
How a run goes
The steps this agent takes, in order, and what each one leaves behind.
Reads the statement of work and the client's current processes

Builds the transition plan for a new client's book of business: data migration, procedures, training, access and the parallel run

Builds the plan and tracks the workstreams

Tracks each workstream against the go-live date and flags the dependencies at risk

Drafts the weekly report

Drafts the weekly transition report for the client and the steering committee

Works inSmartsheet, MS Teams, Box

What it does

  • Builds the transition plan for a new client's book of business: data migration, procedures, training, access and the parallel run
  • Tracks each workstream against the go-live date and flags the dependencies at risk
  • Drafts the weekly transition report for the client and the steering committee

Connects to

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