Loan servicing exceptions
Payment and rate exceptions cleared with a record
How a run goes
The steps this agent takes, in order, and what each one leaves behind.
Reads the exception queue and the loan records
Works the daily servicing exception queue: misapplied payments, rate resets that did not take and missing documents
Diagnoses each item against the servicing rules
Identifies the cause of each exception and drafts the correction with the borrower communication where one is needed
Drafts the correction and logs the change
Keeps the audit record of what was changed and why
Works in
SAP, ServiceNow, Box
SAP, ServiceNow, BoxWhat it does
- Works the daily servicing exception queue: misapplied payments, rate resets that did not take and missing documents
- Identifies the cause of each exception and drafts the correction with the borrower communication where one is needed
- Keeps the audit record of what was changed and why
Connects to
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