Telecom3–5 weeks to deploy
Customer experience
Monitors subscriber experience across network quality, billing, and support interactions to produce a unified CX score. The agent identifies churn risk signals, correlates experience issues to network events, and recommends retention actions before customers leave.
How it works
- 01
Aggregate CX signals
Pulls network quality metrics, billing data, support tickets, and NPS survey responses per subscriber.
- 02
Compute CX scores
Produces a composite experience score per subscriber and segment, weighted by your retention priorities.
- 03
Detect churn risk
Identifies subscribers showing degradation patterns correlated with historical churn behavior.
- 04
Recommend retention actions
Generates targeted retention offers and service recovery actions for at-risk subscribers.
What you get
- —Churn prediction accuracy improved by 25% over rule-based models
- —At-risk subscribers identified 30 days before typical churn window
- —Retention campaign targeting automated end-to-end
About this agent
- Industry
- Telecom
- Time to deploy
- 3–5 weeks
- Integrations
- SalesforceAmdocs CRMMedalliaTableau