Public Sector4–6 weeks to deploy
Citizen services
Automates citizen service request intake, classification, and routing across government programs. The agent processes incoming requests from web forms, email, and phone, classifies them by program type and urgency, and routes them to the correct service unit with all required documentation.
How it works
- 01
Process service requests
Ingests and normalizes requests from web portals, email, phone transcripts, and walk-in documentation.
- 02
Classify and prioritize
Determines program type, eligibility indicators, and urgency level for each request.
- 03
Route to service unit
Assigns requests to the appropriate team with case context and required documentation attached.
- 04
Track through resolution
Monitors case progress, sends status updates to citizens, and escalates stalled requests.
What you get
- —Service request processing time reduced by 65%
- —Routing accuracy improved through consistent classification
- —Citizen notification SLAs met automatically
About this agent
- Industry
- Public Sector
- Time to deploy
- 4–6 weeks
- Integrations
- Salesforce Government CloudServiceNowDocuSignAWS GovCloud