Terms of Service

Effective Date: August 30, 2025
Contracting Entity: Explore Interfaces Inc. d/b/a Context, a Delaware corporation with its principal place of business at 55 Second Street, San Francisco, CA (“Company,” “we,” “us,” or “our”).

1) Acceptance of Terms
These Terms of Service (“Terms”) govern your access to and use of Context, including our websites, applications, APIs, browser extensions, connectors, and related services (collectively, the “Service”). By creating an account, accessing, or using the Service, you agree to be bound by these Terms, our Privacy Policy (https://context.ai/privacy), and, if applicable, our Data Processing Addendum (https://context.ai/dpa).

If you do not agree to these Terms, you may not use the Service.

2) Definitions

Account: a Customer’s account for the Service.
Authorized Users: individuals Customer designates to use the Service.
Customer Data: data, content, or materials submitted to or connected with the Service.
Output: results generated by the Service from Customer Data.
Usage Data: telemetry and technical data generated from use of the Service.
Third-Party Services: products not provided by Company that Customer chooses to integrate.
Prohibited Data: data categories disallowed under Section 6 (e.g., PHI, PCI).
Beta Features: features designated as preview, beta, or experimental.

3) Governance Alignment
We operate under a governance program aligned with ISO/IEC 42001 (AI Management Systems) and the NIST AI Risk Management Framework (AI RMF). This includes:

Documented risk management practices for AI system design, deployment, and monitoring.
Controls for fairness, transparency, security, privacy, and accountability.
Enterprise auditability: complete lineage, activity logs, and versioning for outputs.
A published Security & Compliance Overview (https://context.ai/security).

4) Changes to Terms or Service
We may update these Terms with notice via email or in-product alert. Continued use indicates acceptance. For paid subscriptions, we will not materially reduce core functionality during a paid term without reasonable alternatives or pro-rata refunds.

5) Eligibility & Account Registration
You must be at least 18 (or the age of majority in your jurisdiction). Customer is responsible for its Authorized Users’ compliance. Credentials must be protected and not shared outside of the Customer’s organization.

6) Acceptable Use
You may not:

Violate laws or regulations.
Upload malware or circumvent security controls.
Submit Prohibited Data (PHI, PCI, government IDs, children’s data under 13/16) without prior written agreement.
Use the Service to train foundation models or create competing products.
Benchmark or publish comparisons without our consent.
Use the Service for high-risk activities (e.g., critical infrastructure, life support).

7) Third-Party Services
Customer may connect the Service with Third-Party Services. We are not responsible for such services or their terms. Customer is responsible for rights, consents, and compliance when enabling integrations.

8) Customer Data & Output
a) Ownership. Customer retains ownership of Customer Data and Output.
b) License. Customer grants us a license to process Customer Data only to provide, maintain, and secure the Service.
c) Model Training. We do not use Customer Data to train base or foundation models without Customer’s explicit opt-in.
d) Retention. Customer Data is deleted or de-identified within 60 days after termination, subject to backups or law.
e) Security. We implement and maintain an ISO/IEC 27001-aligned security program, with least-privilege access controls, encryption in transit and at rest, and vulnerability management.
f) Audit & Traceability. The Service provides audit logs, deterministic reruns, and versioned lineage for every output.
g) Customer Responsibilities. Customer must ensure rights to submit Customer Data, configure retention and permissions, and verify Output before use.
h) Output Disclaimer. Output may contain inaccuracies; Customer is responsible for verifying accuracy, legality, and appropriateness.

9) Intellectual Property
The Service, software, models, designs, and documentation are owned by Company. Customer grants us a perpetual license to use Feedback for improving the Service.

10) API & Rate Limits
API access is subject to published limits. We may throttle or suspend usage to maintain stability and compliance.

11) Branding & Publicity
We may use Customer’s name/logo as a reference customer unless Customer opts out by notifying legal@context.ai.

12) Confidentiality
Each party will protect the other’s Confidential Information with reasonable care and use it only to fulfill obligations under these Terms.

13) DMCA / IP Complaints
Notices of claimed infringement must be sent to:
DMCA Agent
Explore Interfaces Inc. d/b/a Context
55 Second Street
San Francisco, CA
legal@context.ai

14) Warranties; Disclaimers

Authority. Each party represents it has authority to enter into these Terms.
Service Disclaimer. The Service and Output are provided “AS IS.” We disclaim all implied warranties, including merchantability, fitness for a purpose, and non-infringement.

15) Indemnification
Customer will defend and indemnify Company against third-party claims arising from (i) Customer Data; (ii) Customer’s misuse of the Service; or (iii) integrations with Third-Party Services.

16) Limitation of Liability
Neither party will be liable for indirect, incidental, special, or consequential damages. Each party’s aggregate liability will not exceed fees paid in the prior 12 months, or $100 for free tiers.

17) Term; Suspension; Termination
These Terms continue for the subscription period. Either party may terminate for uncured material breach (30 days’ notice). We may suspend immediately for security threats, legal requirements, or non-payment.

18) Export & Sanctions
Customer represents it is not subject to U.S. or international trade restrictions. Customer may not export the Service contrary to export control or sanctions laws.

19) Anti-Bribery & Ethics
Both parties will comply with the U.S. FCPA, UK Bribery Act, and applicable anti-corruption laws. Company maintains a Code of Ethics and whistleblower channel.

20) Government Use
If acquired by a U.S. government entity, the Service is “commercial computer software” under FAR/DFARS and subject to restricted rights.

21) Dispute Resolution; Governing Law
These Terms are governed by the laws of Delaware, with venue in San Francisco, California. Disputes will be resolved by binding arbitration under AAA rules. Class actions and jury trials are waived.

22) Assignment
Neither party may assign without consent, except to affiliates or successors in a merger, acquisition, or sale of assets.

23) Notices

To Company: legal@context.ai, 55 Second Street, San Francisco, CA.
To Customer: email or in-product notice.

24) Entire Agreement; Severability; Waiver
These Terms, Orders, Privacy Policy, and DPA form the entire agreement. If any provision is unenforceable, it will be limited to the minimum extent necessary. Failure to enforce is not a waiver.

25) Force Majeure
Neither party is liable for failure due to causes beyond reasonable control (e.g., natural disasters, acts of government, Internet outages).

Appendix A — Enterprise Service Commitments

Availability: 99.9% monthly uptime (excluding planned maintenance with 48 hours’ notice).
Support: 24x5 standard support; enterprise plans include 24x7 critical response.
Response Targets: P1 (critical): 2 hours; P2: 8 hours; P3: 2 business days.
Compliance: SOC 2 Type II, ISO/IEC 27001, ISO/IEC 42001 alignment, GDPR, CCPA.
Audit Rights: Upon reasonable notice, enterprise customers may request audit reports (SOC 2, ISO certificates).

Contact
Explore Interfaces Inc. d/b/a Context
55 Second Street, San Francisco, CA
Email: legal@context.ai | team@context.ai

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